Shipping policy

At NOVANEST, customer satisfaction is important to us.

Returns are accepted within 30 days of delivery.

To be eligible for a return, the item must be unused and in its original condition.

Refunds will be processed after the returned item is received and inspected.

Shipping costs are non-refundable.

If your item arrives damaged or defective, please contact us within 7 days of delivery.

To request a return or refund, contact us at: